TWISTURA WoodNote

Order Cancellation

If you have requested to cancel your order but the item has already been dispatched, you will be responsible for the return shipping costs if you choose not to accept the delivery. Once the order has left our warehouse, we are unable to cancel it.

Shipping Fees

Worldwide Free Shipping on Hifiishirr, Please allow 1-3 business days for conduct Quality Control in order to ensure the products quality.
If a customer would like the order reshipped, they’ll be charged a reshipment fee. Customers may also be subject to a restocking fee of up to 10%-50% of the product cost.

PO boxes or APO/FPO

The ability to ship to PO boxes or an APO/FPO address depends on the address. We won’t be able to ship to these addresses because of our current courier agreements.

Estimated Delivery Time

shipping will usually take 10-15days in usual.
Please keep in mind that these are rough estimates and shipments can be delayed due to unforeseen circumstances, like postal strikes or severe weather.
If, for some reason, you don’t receive your order within the estimated time frame provided above and suspect that it might be lost in transit, please submit a support ticket from your transactions page and we can look into the order with the courier. Lost-in-transit requests must be submitted to Hifiishirr Support within 3 months of the date of shipping or before the courier archives the tracking information.

Eligibility Conditions

Please read conditions below. If all conditions are not met, SHENZHENAUDIO reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. SHENZHENAUDIO can only refund the original purchase price. Shipping and handling fees includes the restock fee are nonrefundable.

Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 10-15 business days for mail-in exchanges to be processed.

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
You will be responsible paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hifiishirr.com.